Returns & Refunds

  1. Items can be returned or exchanged within 30 days from the delivery date. Note that overdue requests may not be accepted.
  2. To ensure swift and hassle-free shipping, minimize unforeseen expenses, and responsibly evaluate and recycle returned items, we need to apply a 10% return Restocking fee. This fee covers return shipping and restocking costs.
  3. Customers will receive a prepaid shipping label for a fastest, easy and effective return process.
  4. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method.

How to claim your money back:

  • If you are not completely satisfied by the performance of your PuurSmile Water Flosser product, email a customer care representative at or contact the phone - +1 (786) 224-5801 .
  • Once approved, return your order (in its original packaging) with the Prepaid Shipping label that one of our skin care experts support agent will provide
  • Incomplete, indecipherable or illegible requests will be deemed invalid.
  • Once returned, your order purchase price minus a 10% restocking fee will be refunded to you. Refunds will be processed in their original form of payment only.
  • We offer a 1-year warranty for all products due to defects and will offer a replacement device if past the 30 days time period.